Eden River Equestrian will happily assist with a return or exchange of any of our products purchased at full price from our online store within 30 days of the original receipt. The product that is being returned or exchanged must still be in the original packaging, tags attached and with the original receipt of purchase. In addition, the product must be new/unused/unworn/unwashed/not having any odour to the product like smoke or perfume. Eden River Equestrian will not exchange any product that is not accompanied with the original proof of purchase.
As internet shopping is not the same as conventional shopping, at Eden River Equestrian postage for returns/exchanges must be pre-paid and pre-paid only because this is a cost that we incur. When you send your return/exchange product back to Eden River Equestrian please ensure to follow the following steps:
- Please make a note if you want your item returned or if your item is to be exchanged. If you are exchanging an item please indicate what new item you would like including the size, colour etc. If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference.
- Seal your items (in their original condition, with tags on and original proof of purchase) with an Australia Post Express Satchel (if applicable for exchange items) and then e-mail firstname.lastname@example.org in order to get mailing contact details.
- Once you have obtained the mailing address, please put address on your package and remember to take off the tracking number for your records.
- Drop package off at the post office and Eden River Equestrian will complete everything else.
Eden River Equestrian is not responsible for packages not received and therefore, suggests you use a carrier that provides a tracking number and keeping the tracking number recorded in a safe place.
If you have requested a refund, a credit will be issued within 10 business days of receipt of returned goods.
Eden River Equestrian will not return or exchange items that have been bought by international customers. All sales are final at checkout.
Returns/Exchanges Policy on Sale Items
Items purchased on sale are not eligible for returns/exchanges.